If you would have told me five years ago that I would have been running my own remote dental billing company, I would have never believed you! But how did I get here? My story is unlike any other billing company out there and I think it is something as a dentist, you’ll be able to relate to.
I started working for my Father’s dental practice in 2009. I had no dental knowledge and worked my way up to the office manager of the office. If you think this was an easy task due to me being the dentist’s daughter, let me tell you it was not. My father will proudly acknowledge that out of all his employees, he was always the hardest on his own children, and he had a lot of us working for him. In 2015, I had my second daughter and decided it was time for me to stay at home. Over the next four years my dad went through many employees in the front office. We lost some great ones and not so great ones. However, it became a clear pattern that after each turn over I would have to re-enter the office and fix a ton of billing issues.
This all came to a head in 2018, when my father, Dr. Stanford, feared the worst, that he was being embezzled. Adjustments on patient’s accounts just did not add up. Fortunately when looking deeper into the issue, the employee did not return to work. Our billing transferred over to our newest employee and life seemed good again. It was not until late 2018, and when this new employee was gone from the office for a week, that we realized insurance payments were being cashed by the doctor but not posted into the patient’s account. It was an accounting nightmare! My dad made the decision right then and there to outsource his dental billing back to me from home. I was able to fix all the billing errors from the past, and gave him the peace of mind to finally trust his billing was being done correctly again.
That is how Bond Dental Billing began. It started with a desire to give peace to my Father, that his billing was being done the right way, and it evolved to helping dental offices around the country with the same. There are so many wonderful companies to choose from to outsource your dental billing. Why would you choose ours? The reason I started my company is unlike any other. I know what it is like for the dentist to not trust their billing is being handled correctly. I also have the perspective of working at the front desk, knowing how difficult it is to properly do billing while being distracted every other minute. It is an extremely difficult position! I know what it is like to have upset patients call when their billing was incorrect. I know what it is like not being able to focus on patient care when you’re on the phone all day with insurance companies. Your patients are just too valuable to lose.
My top priority is your patient relationship and to increase your collection rate, whether that be by doing your billing or training your team the secrets I have learned over the years. I know how invaluable it is to have extreme attention to detail for each claim that comes in and that goes out of the office. I have seen first hand the stress for my Father when these details are not done correctly and the strain it causes on the practice. It bleeds over into all other areas of the dental office. That is my why. That is why the core values to our company is hard work, integrity, and getting the job done the right way, the first time. I pride myself on those three values and hope to help offices around the country in the year to come. See how we can give your office peace of mind, today. We would love to help you!